Connect With Your 24-hour Monitoring Agents
Whenever your home alarm system in Columbus goes off, your round-the-clock monitoring professionals will spring to action. Their first move is to confirm your alarm, and that includes reaching out to you. The procedure they abide by is based on the type of emergency. To illustrate, if a medical emergency is triggered, a single effort will be made to get in touch with you before first responders are deployed. If you have a burglary alarm - the most common sort of alarm - a monitoring professional will abide by these steps to get in touch with you:
- An attempt will be made to contact you using the touchscreen interface. You will generally be requested to provide a passcode.
- If that attempt isn’t successful, a call is attempted to your main contact number.
- A secondary number or your primary contact person is attempted next.
- If there still isn’t an answer, local law enforcement officers are sent.
- Your monitoring professionals will follow up with you again after authorities are alerted.
If you're not able to interact with the monitoring team, don’t fret. Support will still be sent even if you're unable to substantiate the emergency.
Prepare for any situation with a Vivint home alarm system in Columbus
Stay ready for any emergency with a state-of-the-art home alarm system in Columbus from Vivint. Dial (706) 770-6611 to start the customization of your property’s protection today.